Currency: The US dollar value shown in brackets is only a guideline. Your credit card or Paypal will process the charge in the Canadian dollar amount, and then will convert it into your national currency using their specified rate of exchange, which may differ from the one shown on our site.
Shipping: We charge a flat rate of $10.00 CAD to all locations in Canada. Canadian orders ship from British Columbia by Canada Post Expedited service. US customers pay a flat rate of $8.95 and their order is shipped by USPS Priority service from Washington State. We now offer FREE SHIPPING on orders over $150.00 (before tax).
Returns: We are a small family business and want to deal with any customer services issues in a positive, personal way.
If any product that we have shipped to you is damaged or defective in any way, please contact us within 7 days of receiving your order, so that we can give you a refund or exchange the product for you.
Refunds: If you order several items and get free shipping ($150+), the original shipping fee is deducted from the return if the order total (of items that you keep) falls under $150.
Exchanges: Shipping on exchange orders is a flat rate of $5.00 for both Canadian and US orders.